We will be happy to accept your item back for return, as long as the item meets the return criteria below:

1. In its original condition with tags attached and hygiene seals intact.
2. No signs of wear (marks from tan, deodorant or other personal stains)​
3. FULL PRICE items within 30 days of purchase. 
4. SALE items within 14 days of purchase for SIZE EXCHANGE* or CREDIT only.
5. Items may only be returned with proof of purchase

*while stocks last, available for domestic orders only. 

Final Sale 

Items cannot be returned or exchanged, unless faulty. The exclusion will be noted on the product page and/or at checkout. 

Spend & Save

Refunds or credit notes will be issued for the discounted price paid, NOT the original ticket price. The discounted price is shown on your receipt/order confirmation.

Please note: If a refund reduces the total spend amount BELOW the minimum spend requirement, the discount will no longer apply and will be deducted from the refund. For minimum spend requirements, please refer to our Terms & Conditions page here. Items must meet our regular return criteria as usual.

Returning A Bundle Set/Promotion Items

If wanting a full refund or credit note on a bundle purchase, all pieces must be returned.

If returning just one or two pieces from a bundle purchase, the value of the free item will be deducted from the refund amount.

The following cannot be returned:

• Lingerie – not in their original condition, or with components missing (such as detachable pendants, straps, harnesses or chains)
• Please note: as lingerie are intimate garments, if your items are soiled (make-up, fake tan, deodorant or personal stains), we will deem these as unacceptable for return and will post these items back to you.
• Hosiery – where one or both hygiene seals have been opened
• Latex – where packaging and one or both hygiene seals have been opened
• Bondage items – not in their original condition, or with components missing (such as handcuff links or collar chain)
• Candles, oils and lubricants – if packaging has been opened, or the item has been damaged through personal use.
• Toys – where inner package have been opened. Faulty toys are covered by a 1 year manufacturers warranty.
• Gift Card sales are FINAL SALE and cannot be refunded for monetary value. Read full Terms & Conditions here.
• Duties & Taxes as well as any associated shipping costs. These cannot be refunded by Siren Pulse once your order is sent.
• Duties and VAT are collected on behalf of the Government therefore it is the Government who would give a refund, if applicable.
• Countries tend to have some system refunding Duties and /or VAT but the customer needs to go through the appropriate government agency (usually  Customs) and provide the requisite documents.